About PetFirst

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Effective March 1, 2017, PetFirst Pet Insurance is no longer available for purchase in Canada.

A note for existing customers:

Thank you for allowing us to be your trusted pet insurance partner.  You will continue to have coverage available until your policy renewal. Prior to your policy renewal date, a representative will be reaching out to you to provide you with the opportunity to continue your coverage without penalty with our trusted Canadian pet insurance partner, Pets Plus Us.

Please send us any outstanding claims as soon as possible. If you choose to continue coverage for your pet with Pets Plus Us, you will have 6 months from the date of treatment to submit your claims. If you choose not to continue with coverage, then all claims need to be submitted within 60 days of the cancellation date of your policy with PetFirst Pet Insurance Canada, or 6 months from the date of treatment; whichever occurs first.

If you have any questions, please feel free to contact one of our customer service representatives at 1-855-886-4387 or info@petfirstinsurance.ca.